Return Policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

RETURN REQUIREMENTS

To be eligible for a return, the product must be in the same condition as when you received it—unused, with all tags intact, and in its original packaging. You must also provide a receipt or proof of purchase.

To initiate a return, please contact us at Info@brandoftiaris.com. If your return is accepted, we will send you a return shipping label along with instructions on how to return your product. Returns sent back without prior request will not be accepted.

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can correct the issue.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have any questions about a specific product and its return eligibility, please contact us.

EXCHANGES

We offer exchanges. If you want to exchange an item, please return it first following our return requirements. Once your return is approved, you can select a new item, or we can send a replacement product if applicable. Contact us to facilitate your exchange.

14-DAY RIGHT OF WITHDRAWAL (EU CUSTOMERS)

If you are shopping within the EU, you have the right to cancel or return your order within 14 days without providing a reason. The product must be in the same condition as when you received it—unused, with all tags intact, and in its original packaging. You must also provide a receipt or proof of purchase.

REFUNDS

Once we have received and inspected your return, we will notify you whether the refund is approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund on your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Info@brandoftiaris.com

We accept returns for both defective and non-defective products within the specified return period to ensure a smooth and secure shopping experience.