FAQs

1. What payment methods do you accept?
We accept most common payment methods, including credit and debit cards (Visa, MasterCard, American Express). All payments are secure and encrypted for your safety.

2. How long does it take to process my order?
Our processing time is 1-2 business days. We do our best to quickly pack and ship your order so you receive your products as soon as possible.

3. What is the delivery time?
The delivery time is between 6-9 business days, depending on your location and the chosen shipping method. You will receive a tracking number once your order has been shipped, allowing you to follow your delivery.

4. Can I modify or cancel my order?
If you want to modify or cancel your order, please contact us as soon as possible via email at  Info@brandoftiaris.com. We can only make changes or cancellations before the order has been shipped.

5. Do you offer international shipping?
Currently, we only offer shipping within Scandinavia. We hope to expand our shipping area in the future.

6. Are your products safe for children?
Yes, all the products we sell are carefully selected and comply with safety regulations in Sweden and the EU. We only sell products that are certified and approved for use by children.

7. How can I return an item?
If you are not satisfied with your order, you can return products within 14 days of delivery. To initiate a return, please contact us at Info@brandoftiaris.com for instructions. The product must be unused and in its original packaging.

8. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on selected products. Keep an eye on our website and social media for current offers. You can also subscribe to our newsletter to receive exclusive discounts and promotions directly in your inbox.

9. How do I contact customer service?
You can contact our customer service via email at Info@brandoftiaris.com

We are here to help you!

10. Do your products come with a warranty?
Yes, all products we sell come with a warranty according to legal rights. If you receive a defective item, please contact us as soon as possible for assistance with returns or exchanges.